Products are shipped by and insured by FedEx®. If the customer has a FedEx account, the account number should be provided with the purchase order. If the customer does not provide a FedEx account number, shipping and insurance fees will be added to the product invoice.
Two-day shipping is routinely used unless the customer requests one-day delivery.
We prefer to ship international orders by FedEx®. If the customer has a FedEx account, the account number should be provided with the purchase order. We may use DHL® if the customer provides a DHL account number. If a FedEx or DHL account number is provided, then FedEx or DHL will bill the account for shipping, insurance, and import duties and taxes. If a FedEx or DHL account is not provided, we will bill you for shipping and insurance when the order is shipped. FedEx or DHL will collect the duties and taxes directly from your institution.
We will only ship Free on Board (FOB).
Delivery of international shipments varies per country and customs procedures.
An Electronic Export Information (EEI) fee, formerly known as the Shipper's Export Declaration (SED), may be added to international orders greater than $2,500.
We may add handling charges to orders that request special bottling and/or packaging. An example would be an order that requests a product be split among multiple vials.
Products in stock are typically shipped within two (2) business days of the receipt of order.
In response to a quotation request or an order for a product not in stock, the customer will be informed of the expected shipping date.